canoeing on river

Elements Adventure Company Cancellation Policy

All courses, trips or tours may be subject to cancellation by Elements Adventure Company (EAC) due to low registration, weather, wildfire, floods, droughts, global pandemics, or other unforeseen circumstances. When a course, trip or tour is cancelled, EAC assumes no responsibility for non-refundable airline tickets, travel, lodging or other expenses incurred.  We highly recommend that our clients obtain trip cancellation insurance.

If EAC must cancel a trip or expedition for any reason, we will endeavor to provide an alternative course/trip/tour/expedition during the same dates as the original trip. If clients are unable or unwilling to attend the alternative provided, they may elect to receive a full credit valid for two (2) years from the date of the cancelled course/trip/tour/expedition, after which time they forfeit any unused credit to EAC. Clients also have the option to have their fees refunded, less the cancellation fee specified for each course/tour/trip/expedition outlined below.

In the event that EAC is unable to provide an alternative course/trip/tour/expedition, a full refund will be issued.


The following is an outline of our Cancellation Policy for all courses, trips, and tours. Please read the appropriate section that applies to your program.

Courses

Moving Water Canoeing Courses & River Rescue Courses

Deposit:  To hold a spot on a course, a non-refundable $60/person deposit is due upon registration.  

Balance Due:  The balance is due 14 days before the course starts.

Cancellations and Transfers:

Up to 14 days before the course start date:  Full credit will be available for any course or offering (dependent upon prerequisite skills/experience) within 14 months of the original course date, or refund minus $60 per person cancellation fee. 

13 days or less before the course start date:  Cancellations less than 14 days prior to a course are not eligible for refunds, transfers or credits.

Transfers and substitutions: Up to 14 days prior to the course start date, one transfer to another course is permitted without charge. Any subsequent transfers will require a $50/person transfer fee. Clients may request authorization from EAC for a substitute to take their place without charge, and acceptance will depend on whether or not that substitute person meets the course prerequisites. Cancellation policy timelines apply for substitutions and transfers

No-shows:  May not transfer to another course and will not receive credit or refund.


Lake Canoeing Courses:  

Deposit:  To hold a spot on a course, a $60/person deposit is due upon registration.

Balance Due:  The balance is due 14 days before the course starts.

Cancellations and Transfers:  

Up to 14 days before the course start date:  Full credit will be available for any course or offering (dependent upon prerequisite skills/experience) within 14 months of the original trip date, or refund minus $30 per person cancellation fee. 

13 days or less before the course start date:  Cancellations less than 14 days prior to a course are not eligible for refunds, transfers or credits.

Transfers and substitutions: Up to 14 days prior to the course start date, one transfer to another course is permitted without charge. Any subsequent transfers will require a $30/person transfer fee. Clients may request authorization from EAC for a substitute to take their place without charge.  Cancellation policy timelines apply for substitutions and transfers

No-shows:  May not transfer to another course and will not receive credit or refund.


Trips and Expeditions

If EAC must cancel a trip or expedition for any reason, we will endeavor to provide an alternative trip/expedition tour during the same dates as the original trip. If clients are unable or unwilling to attend the alternative provided, they may elect to receive a full credit valid for two (2) years from the date of the cancelled trip/expedition, after which time they forfeit any unused credit to EAC. Clients also have the option to have their fees refunded, less the cancellation fee specified for each trip/expedition outlined below.

There may be a need to make a financial adjustment if the alternative trip costs differ significantly form the original trip (for example: not needing a charter flight).

In the event that EAC is unable to provide an alternative tour/expedition, a full refund will be issued.

Note: If a cancellation occurs for any trip due to medical reasons, we will make a reasonable effort to fill that spot and consider issuing a partial credit or refund, but this is NOT guaranteed and is at the discretion of Charles Ruechel.


Four Rivers in Four Days Canoeing Trip

Deposit:  EAC requires a $300 deposit per person to secure a booking and reserve a spot on the trip.  

Balance Due: The balance is due 30 days before the trip, after which time, no refund will be available.  

Cancellations: 

Up to 30 days before trip departure:  Full credit available for any trip or offering within 14 months of the original trip date, or refund minus a $100 per person cancellation fee.

Less than 30 days before trip: No credits or refunds available. 

Transfers and substitutions:  Up to 30 days prior to the trip start date, one transfer to another trip is permitted without charge. Any subsequent transfers will require a $50/person transfer fee. Clients may request authorization from EAC for a substitute to take their place without charge, pending their prerequisite skills and experience.  Cancellation policy timelines apply for substitutions and transfers. Transfers or substitutions cannot be made less than 30 days prior to the trip. 


Kootenay River Expedition and Couples Adventure Retreat

Deposit:  To hold a spot on the trip, a $500/person deposit is due upon registration.  

Balance Due:  The balance is due 90 days before the trip starts.

Cancellations: 

Up to 90 days before trip departure: Full credit available for any trip or offering within 14 months of the original trip date, or refund minus a $200 per person cancellation fee.  

Less than 90 days before trip: No credits or refunds available. 

Transfers and substitutions:  Up to 90 days prior to the trip start date, one transfer to another trip is permitted without charge. Any subsequent transfers will require a $100/person transfer fee. Clients may request authorization from EAC for a substitute to take their place without charge, pending their prerequisite skills and experience.  Cancellation policy timelines apply for substitutions and transfers. Transfers or substitutions cannot be made less than 90 days prior to the trip. 


Upper Stikine River Canoeing Expedition

Deposit:  To hold a spot on the trip, a $1600/person deposit is due upon registration.  

Balance Due:  The balance is due 90 days before the trip starts.

Cancellations:  

Up to 90 days before trip departure: Full credit available for any trip or offering within 14 months of original trip date, or refund minus $300 per person cancellation fee.  

Less than 90 days before trip: No credits or refunds available. 

Transfers and substitutions:  Up to 90 days prior to the trip start date, one transfer to another trip is permitted without charge. Any subsequent transfers will require a $175/person transfer fee. Clients may request authorization from EAC for a substitute to take their place without charge, pending their prerequisite skills and experience.  Cancellation policy timelines apply for substitutions and transfers. Transfers or substitutions cannot be made less than 90 days prior to the trip. 


Tours

Wild Mushroom Tours

Deposit:

Individuals or groups of 4 or less: deposit of $60 per group required to hold spots on a tour.

Groups greater than 4: 50% deposit (paid in one payment) is required to hold spots on a tour.  

Balance Due:  The balance is due 7 days before the tour.

Cancellations and Transfers:

Up to 8 days before your tour start date:  Full credit will be available for any trip or offering within 14 months of the original trip date, or refund minus a $30 per person cancellation fee. 

7 days or less before your tour start date:  No refunds will be available.

Transfers and substitutions: Up to 7 days prior to the tour, only one substitution or only one transfer to another tour is permitted, and is free of  charge.  Substitutions and transfers are not permitted less than 7 days before the tour.  Cancellation policy timelines apply for substitutions and transfers.   

No-shows:  May not transfer to another tour, receive credit or refund.


Salmon Tours & Voyageur Canoeing

Deposit:  A deposit of $60/person is required to hold spots on a tour. 

Balance Due:  The balance is due 7 days before the tour.

Cancellations and Transfers:

Up to 8 days before your course start date:  Full credit will be available for any trip or offering within 14 months of the original trip date, or refund minus a $30 per person cancellation fee. 

7 days or less before your course start date:  No refunds will be available.

Transfers and substitutions: Up to 7 days prior to the tour, only one substitution or only one transfer to another tour is permitted, and is free of  charge.  Substitutions and transfers are not permitted less than 7 days before the tour.  Cancellation policy timelines apply for substitutions and transfers

No-shows:  May not transfer to another tour, receive credit or refund.


This cancellation policy is subject to update or change without notice.  Last update December 2020.